The Role of Digital Tools and Technology in Process Management

Published On:
May 09, 2024
Authored By:
Members-Only Content:

In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the organizations they support. This article summarizes the findings on current trends and forecasts from 450 survey respondents regarding the role of digital technology in the process and performance space, including:

  • Organizational Strategy and Direction
  • Process Automation
  • AI + Generative AI
  • Benefits and Challenges