Benefits and Challenges of Digital Tools and Technologies

In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the organizations they support. Implementing digital tools and technology, such as process automation, AI, and cognitive computing, is not a small undertaking. It’s important that organizations take steps to prepare their organization for smooth transitions and adoption of digital initiatives. 

This article explores the benefits and challenges organizations experience when implementing digital technology. If you’ve already decided to implement a new tool, see this article about ensuring you have a strong process foundation before adopting the new tool.