Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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A primary reason APQC’s Process Classification Framework (PCF)® is the most used process framework in the world is its adaptability. The framework’s common language for…
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Articles|
How to Use APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
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Tools & Templates|
APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Process maturity and process management maturity are sometimes used interchangeably; however, they are two very different things. This infographic briefly highlights the…
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APQC's Process Excellence Assets
This is a collection of APQC's process excellence assets, that work together to empower process professionals and their organizations.
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2024 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For…
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Reports & White Papers|
Digital and Its Role in Process: Survey Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Articles|
Process Audits and Process Maturity Assessments: What They Are and How They Are Different
Process audits and process maturity assessments are valuable practices that can help organizations get the most out of their process work. When used effectively, process…
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Infographics|
2024 Top Challenges and Solutions: Process Management
The top priorities and challenges in process management have not changed significantly in recent years. Organizations are still grappling with shifting to end-to-end…
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At the close of 2023, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2024…
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Presentation Slides|
What to Expect in Process and Performance Management in 2024
At the close of 2023, APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners…
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Webinars & Videos|
What to Expect in Process and Performance Management in 2024
At the close of 2023, APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners…
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Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…