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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Overview of APQC's 2020 Process and Performance Online Summit
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Articles
Delivering a Process Thinking Culture at UPS: Q&A
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Collections
Overviews from APQC's 2020 Process and Performance Management Online Summit
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Presentation Slides
Curating a Process Mindset in Tech Finance
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Webinars & Videos
Curating a Process Mindset in Tech Finance
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Articles
Simplifying Process Management at Collins Aerospace
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Articles
Selling Business Process Innovation at Salesforce
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Presentation Slides
Simplify Process Management to Amplify Success
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Webinars & Videos
Restoring Healthcare Supply Chains Before a COVID-19 Second Wave
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Presentation Slides
Restoring Healthcare Supply Chains Before a COVID-19 Second Wave
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Articles
Grant Thornton’s Rapid Impact Areas for A Stronger Healthcare Supply Chain
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Webinars & Videos
Simplify Process Management to Amplify Success
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Collections
Recordings from APQC's 2020 Process and Performance Management Online Summit
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Articles
Building Foundations for Process Excellence at Intel
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Articles
Achieving Benchmarking Excellence at Boeing
Featured Resources
Staff Selections
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Reports & White Papers
Optimizing the End-to-End Order-to-Cash Process
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Articles
Benchmarking Fundamentals
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Articles
What is Social Learning?
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Articles
Uncollectable Balances as a Percentage of Revenue
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Infographics
Content and Collaboration in Microsoft 365
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Collections
Understanding Procurement Benchmarks and Best Practices
