How Excellent KM Programs Measure Progress and Value

Published On:
January 29, 2021
Authored By:
Lauren Trees
Members-Only Content:

KM measurement is hard, but it’s not impossible. The key is to understand what leaders expect from KM and then select a mix of measures that communicate the quantity, quality, and value of learning and reuse taking place. This article outlines best practices for measuring KM based on organizations recognized by APQC's Excellence in Knowledge Management program.