Managing Knowledge in and Above the Flow of Business

Published On:
January 31, 2022
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For more than a decade, APQC has divided knowledge management (KM) activities into two categories: above the flow, and in the flow.KM activities that happen above the flow of work require employees to get out of their normal routine to participate. KM activities that happen in the flow of work are incorporated into daily activities, so employees don’t have to completely switch gears.

Good KM always requires both above-the-flow and in-the-flow activities, but many KM teams are actively trying to integrate knowledge contribution, sharing, and reuse directly into how people work.

This white paper will help you:

  • Understand the difference between above-the-flow and in-the-flow KM
  • Determine which approach is best suited to a given situation
  • Identify opportunities to embed more KM activities into the flow of daily work