Managing Knowledge in and Above the Flow of Business

Published On:
June 30, 2011
Authored By:
APQC
Member Only Content:
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Every organization faces choices about how much time and energy employees should spend capturing and transferring knowledge. “Above the flow” knowledge management (KM)—activities like lessons learned sessions that fall outside employees’ normal routines—allow knowledge workers to reflect on what they know and channel that into tangible knowledge assets. However, it is much easier to get people to participate when KM is “in the flow” of their work, allowing them to answer questions and share knowledge as part of their daily activities.

This white paper explores the advantages and disadvantages of in-the-flow and above-the-flow approaches, suggesting ways to find the right balance for your organization.