APQC’s Use Case Scenario Template and Examples

Published On:
November 27, 2018
Authored By:
APQC
Member Only Content:
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Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be leveraged to fulfill employee needs; and identify gaps where new tools and approaches may be needed. View APQC’s use case scenario template as well as three completed examples that demonstrate how the template is used.