APQC’s Use Case Scenario Template and Examples

Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be leveraged to fulfill employee needs; and identify gaps where new tools and approaches may be needed. View APQC’s use case scenario template as well as three completed examples that demonstrate how the template is used.

Related Resources:

•  APQC’s Use Case Scenario Template editable version
• Guidelines for Scenario Planning in Knowledge Management.