- September 23, 2012
- Member: FREE
APQC considers scenario planning to be a useful tool for knowledge management (KM) programs. It can help a KM team understand its internal customers, their goals and challenges; determine how existing tools and approaches can be leveraged to fulfill employee needs; and identify gaps where new tools and approaches may be needed. We recommend using this blank, editable template to lay out scenarios relevant to your KM program and determine how KM can address the concerns of internal customer segments.