APQC’s Use Case Scenario Template and Examples



  • Type:
  • Published:
  • September 23, 2012
  • Author:
  • APQC
  • Pages:
  • 5
  • Price:
  • Member: FREE
Classic Content

APQC considers scenario planning to be a useful tool for knowledge management (KM) programs. It can help a KM team understand its internal customers, their goals and challenges; determine how existing tools and approaches can be leveraged to fulfill employee needs; and identify gaps where new tools and approaches may be needed. This document contains a copy of APQC’s use case scenario template as well as three completed examples that demonstrate how the template is used.

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