How to Communicate Effectively Through Change
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches to transition employees, teams, or entire organizations to a desired future state. This complex undertaking requires skill and finesse. Ineffective communication can make executing the change harder instead of easier.
APQC’s Madison Lundquist, principal research lead for process and performance management (PPM), sat down with Lynda Braksiek, principal research lead for knowledge management (KM), to discuss how to drive effective change in organizations. In this article, Lundquist interviews Braksiek, a longtime KM and change leader, about effective communication strategies for leading change.
Related Resources:
Leading Change and Preventing Change Fatigue | APQC
Assessing Change Readiness and Preparing to Manage Change | APQC