Benefits of Investing in Emerging Technology for KM
Over the years, emerging technological advancements have helped solidify KM’s role as a crucial partner in the business. This is not necessarily due to KM’s technical expertise (substantial as it is) but instead about what KM brings to the table in terms of change management and other skills that help an organization’s people productively adjust to new technologies.
In this article, we review key findings from our Emerging Technologies for Knowledge Management survey to discuss the characteristics of organizations that are currently investing the most in emerging technologies. After describing some of the KM benefits these organizations are already seeing from their investments, we highlight change management as an additional area in which every KM program should invest for successful technology implementation and adoption.
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