KM as a Revenue Source: Pushing Boundaries at Ogletree Deakins

Published On:
February 06, 2024
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Ogletree Deakins specializes in labor and employment law with more than 950 attorneys in 55 offices across North America and Europe. They handle legal matters for various business clients, ranging from small firms to Fortune 500 companies that operate in different industries, jurisdictions, and case types. The firm has been recognized for the 13th consecutive year as the "Law Firm of the Year" in the Employment Law – Management category by Best Law Firms® 2024. 

APQC talked with David Boland, the Chief Knowledge Officer, and Julie Hopkins, the Knowledge Management Engagement Manager at Ogletree Deakins, after achieving a Level 4 maturity (4.67) at an enterprise level using APQC's KM Capability Assessment Tool (KM-CAT). The conversation centered around the recent growth, accomplishments, and challenges faced by Ogletree Deakins' KM team, and why they prioritize efficient knowledge transfer to excel in a constantly evolving legal and regulatory environment. Topics covered in this case study include: 

  • Overview of the scope, structure, and capabilities of the KM team;
  • how an expanded KM team can generate revenue;
  • the role of the KM Engagement Manager to facilitate alignment and transformation;
  • how nearshoring and automation frees high-skill staff to be more strategic and

    innovative; and

  • challenges in measuring performance and how they leveraged APQC's KM-CAT to assess program maturity.

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