Emerging Technologies for KM: Artificial Intelligence

Published On:
April 18, 2024
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In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.

This report examines how artificial intelligence (AI) is enabling knowledge management (KM) and the role KM teams play in their organization’s AI strategy and deployment. Topics include:

  • KM and its role in AI strategy and implementations
  • Current state of implementation and potential use cases for AI/generative AI
  • Organizational investment in AI/generative AI and expected benefits
  • Communication methods for technology implementations

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