Setting Knowledge Management Objectives

Published On:
October 30, 2020
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Objectives are key to establishing a knowledge management (KM) program that is focused and relevant. Objectives answer the question: What is KM trying to achieve? Every KM program should be able to answer this question, and as KM maturity increases, the answer will show clearer and more compelling ties to business strategy and business value.

In this article, you will learn about the importance of setting objectives and what objectives look like at each of APQC’s Levels of KM Maturity.