Centering Change: How Novartis Embeds Change Management in KM Strategy

The attention paid to change management at Novartis, a recipient of APQC’s Excellence in Knowledge Management designation, mirrors APQC research findings. Year after year, APQC’s KM priorities and trends survey identifies change management as the most important skillset for KM practitioners to develop. 

To discuss her team’s strategy and results and how they dovetail with broader KM goals at Novartis, Geronimo recently sat down with APQC’s principal KM researcher Lynda Braksiek.