Position KM as a Solution to Business Problems, Not Just a Tool

Too often, leaders and end users think of knowledge management (KM) merely as a collection of tools. It is certainly tempting to believe that new software will auto-magically make knowledge seamlessly and instantly available. After all, plugging in the right technology would be a lot easier than devoting people to manage a KM program, adjusting business processes, and convincing people to change their behavior. A good KM program is more than the sum of its enabling technology, but shifting attention to the bigger picture can be challenging. This article shares recommendations and examples to instill a more holistic view of KM as a knowledge ecosystem.