Key Program-Level Measures for Knowledge Management

Published On:

November 01, 2022

Authored By:

APQC

Public Content:

This document lists measures commonly used to evaluate knowledge management (KM) programs. The measures are designed to inform high-level KM leaders and sponsors about the health of the program and where and how efficiently KM resources are being deployed.

Type:

Tools & Templates

Topics:

Knowledge Management, KM Measurement

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Key Program-Level Measures for Knowledge Management

Related Resources

Measure How Your KM Program Makes a Difference

2022 KM Program Benchmarks and Metrics

Measure the Business Impact of Knowledge Management

How and Why Centralized KM Programs Perform Better

Include Satisfaction Metrics and Success Stories in Your KM Measurement Strategy

Key Measures For Virtual Collaboration Applications

Key Measures for Knowledge Management

Key Measures for Lessons Learned Processes and Approaches

Key Measures for Enterprise Wikis

Key Measures for Content Management

Key Measures for Expertise Location

Organizational Performance Measures Impacted by Knowledge Management