The Value of a Focused and Continually Evolving KM Strategy

Strategy has always been key to success in knowledge management (KM). Throughout more than two decades of research on the topic, APQC has consistently found that the strongest KM programs are guided by thoughtful, well-documented strategies. But after the COVID-19 pandemic hit, it’s become clearer than ever that KM strategies must be living documents that can flex to meet new challenges and evolving circumstances.

In this article, you will learn best practices for developing and executing a KM strategy, with case examples from organizations recognized by APQC’s Excellence in Knowledge Management (KM) program.