KM Needs and Influencing Factors: Description and Instructions

Published On:
February 28, 2022
Authored By:
Members-Only Content:

Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To help with this task, APQC has created a tool to help KM teams interpret the needs expressed by business stakeholders and understand into which KM categories they fall.

This document provides an overview of the tool and instructions for leveraging it in your organization. Click here to download an editable template in Microsoft Word.