Using IT to Support Knowledge Management

Published On:
November 25, 2020
Authored By:
Members-Only Content:

IT infrastructure is an important enabler of every knowledge management (KM) program. Almost all KM activities include a technology component, from the portals that connect people to content and virtual communities to the dashboards that allow KM teams to gauge progress on key metrics. In this article, you will learn about the role of IT in an enterprise KM program and what IT capabilities look like at each of APQC’s Levels of KM Maturity.