Governance and ownership pose plenty of challenges for process management, knowledge management (KM), and data management teams individually. When an organization wants to integrate its strategy for two or three of these areas, the conversation becomes even more complicated. But the benefits of integration are worth the struggle. When done well, an integrated strategy to manage processes and their associated data and knowledge can streamline the “asks” that these support functions put on the business, making it easier to get business groups to assume greater responsibility for all three areas.
In September 2020, APQC conducted a roundtable discussion to further explore the benefits, tactics, and challenges of integrating process, knowledge, and data management. Discussing the effect of integration on governance and ownership, roundtable participants shared common challenges as well as instances where successful integration helped to mitigate these challenges.