Organizational Performance Measures Impacted by Knowledge Management

Published On:
October 31, 2022
Authored By:
APQC
Members-Only Content:

This article lists examples of measures that organizations can use to correlate KM activities with organizational performance. It includes measures for cost, revenue, productivity/efficiency, cycle time, quality, safety, risk, customer satisfaction, and employee experience.

Also found in Key Measures for Knowledge Management
Type:
Tools & Templates
Topics:
Knowledge Management, KM Measurement

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