Organizational Performance Measures Impacted by Knowledge Management

Published On:

October 31, 2022

Authored By:

APQC

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This article lists examples of measures that organizations can use to correlate KM activities with organizational performance. It includes measures for cost, revenue, productivity/efficiency, cycle time, quality, safety, risk, customer satisfaction, and employee experience.

Type:

Tools & Templates

Topics:

Knowledge Management, KM Measurement

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Organizational Performance Measures Impacted by Knowledge Management

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