Knowledge Management Design Principles

Published On:
November 26, 2019
Authored By:
APQC
Member Only Content:
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Every knowledge management program is a little different, but certain success drivers are almost universally applicable. This document distills the collective wisdom of experienced KM practitioners into a set of design principles to help you establish or improve your KM capabilities. They cover all major elements of KM:

  • Strategy
  • Governance and resources
  • Knowledge flow process and methods
  • Technology
  • Knowledge and content
  • People and culture
  • Measurement