Understanding the AI and KM Connection
Incorporating artificial intelligence (AI) and generative AI is one of the top priorities for Knowledge Management (KM) professionals in 2024. If you’ve been involved with KM for a while, you likely know that AI has been part of the conversation long before 2024 or even late 2022 when generative AI first began emerging on the scene. As with any new technology, many companies have already been investing significant resources into exploring AI’s potential capabilities for KM over years or even decades, with a few trendsetters leading the charge.
This article provides guidance for aligning KM’s most important strengths and strategies with AI. After exploring the cultural implications of AI for KM, we review the key change management strategies and practices that your KM team should bring to the table for AI.