Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
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Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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MOXA is a leading serial devices manufacturer and one of the top three industrial communication devices manufacturers. This case study, provided courtesy of APQC member PwC…
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The business adage “innovate or die” may sound hyperbolic, but it also happens to be true. Organizations today face a range of challenges, whether from a global pandemic,…
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Case Study|
Sales and Operations Planning at Tata Steel Europe
APQC interviewed Julia Bramble, the director of business planning, and Svend Lassen, the head of reporting and data analytics, about Tata Steel Europe’s sales and operations…
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Webinars & Videos|
How KM Supports Innovation
The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…
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ON Semiconductor is a supplier of semiconductor-based solutions for automotive, communications, computing, consumer, industrial, medical, aerospace, and defense applications…
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Infographics|
What Makes Tata Steel Excellent at KM?
Tata Steel earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the enterprise level. This…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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To learn more about the goals, challenges, career paths, and future plans of today’s finance professionals, APQC launched the “People of Finance” series to share the stories…
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Case Study|
Excellence in Knowledge Management at Tata Steel
Tata Steel is one of the world’s top steel producing companies. Unlike many steel operations, Tata Steel is fully integrated from mining to manufacturing and marketing of…
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In September 2020, APQC spoke with retired global treasurer Damian Glendinning about how he set up an international treasury operation in his previous role, the role of…
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…
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Case Study|
Transformation in Order-to-Cash at HPE
APQC recently spoke with Anshuman Kar, Vice President, Global Operations, about HPE’s transformation journey for the quote-to-cash value chain. This case study summarizes how…