Excellence in Knowledge Management at Tata Steel

Published On:
October 12, 2020
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Tata Steel is one of the world’s top steel producing companies. Unlike many steel operations, Tata Steel is fully integrated from mining to manufacturing and marketing of finished products. APQC spoke with Ms. Jaya Singh Panda, Chief of Total Quality Management (TQM) and Corporate Quality Assurance (CQA), Mr. Ravi Kumar, Head of Knowledge Management (KM), and Ms. Apoorvaa, a member of the KM team, about the organization’s KM program and its journey to achieve Level 4 maturity on APQC’s KM Capability Assessment at the enterprise level.