Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement performance measurement so that it benefits the entire business and the employees on the ground floor. With profiles of organizations such as Bank of America, Crown Castle, JetBlue Airways, and L.L. Bean, this collection offers an array of tactics and methodologies organizations can employ to get support for and results from performance measurement.
For more information on balanced scorecards specifically, see the collection Performance Measurement and the Balanced Scorecard. For more on measurement in the public sector, see the collection Performance Measurement in the Public Sector.