Next Steps in Process Measures and Analytics (Best Practices Report)

Published On:
September 30, 2010
Authored By:
Members-Only Content:

To make informed decisions, business leaders need to understand how their organizations are performing and where change will have the greatest impact. Applying aligned and strategic analytics to processes can provide that insight. In 2010, APQC examined the best practices of organizations guided by sound measurement systems, revisiting and evolving conclusions about topics researched in APQC's 2008 Process Measures and Analytics study. This report includes APQC's 2010 findings along with in-depth examinations of how Ernst & Young, Marriott International, and The United Illuminating Company have improved and streamlined processes by applying well-defined measures and analytics.

Click here to read an overview of this report and its contents.