Focusing Knowledge Management on Business Results at Swagelok

Published On:
September 11, 2020
Authored By:
APQC
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy or enablers in place. The organization’s knowledge-sharing team developed a new KM strategy for its sales and service centers based on four guiding principles: leadership, environment, approach, and people.