Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
KM Consulting in a Pharmaceutical Company
Novartis AG is a leading global medicine company based in Switzerland. The organization reported revenue of $50.5 billion in 2022, and its products reach nearly 800 million…
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Case Study|
Desjardins IBM Deep Cloud Benchmarking Study
The Desjardins Group is a Canadian financial service cooperative and the largest federation of credit unions in North America. They execute their mission through the…
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MSI Reproductive Choices (MSI) is an international nongovernmental organization (INGO) that provides reproductive healthcare including contraception, safe abortion services,…
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The North Dakota Department of Transportation (NDDOT) oversees a transportation system that includes about 8,518 miles of roadway and 4,858 bridges for the State of North…
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Robert Wood Johnson Foundation (RWJF) is America’s largest philanthropic foundation dedicated solely to health. Based in Princeton, N.J., it funds a wide array of research…
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Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
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This case study outlines how to establish trust and broker data-sharing agreements across a supply chain network of different companies and organizations working together. It…
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This case study details the rigorous process undertaken to select a software-as-a-service (SaaS) technology solution vendor to provide a supply chain control tower platform…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
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ZUUM Transportation is a tech startup focused on optimizing logistics through greater collaboration and the reduction of waste and inefficiency in freight transportation…
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AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. In November 2020, the…
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Highmark Health is a nonprofit health organization with headquarters in Pittsburgh, Pennsylvania. As a “blended health organization,” Highmark Health includes both payers and…
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Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately…