Supporting and Engaging Content Roles in the Business at Prudential Financial

Published On:
August 20, 2021
Authored By:
APQC
Members-Only Content:

Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in Newark, New Jersey, Prudential is the largest life insurer in the United States. Prudential has more than 41,000 employees as of December 2020 and more than $1.66 trillion in assets under management as of March 2021.

APQC spoke with Allison Wilkins, Director of Knowledge Management, about how the knowledge management (KM) program supports content consumers and contributors across Prudential’s U.S. businesses.

Also found in Excellence in Knowledge Management 2021
Type:
Case Study
Topics:
Knowledge Management, Content Management, KM Roles, Governance, and Leadership
Industries:
Financial Services/Banking

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