Excellence in Knowledge Management at Capital Group - American Funds Service Group

Published On:
October 21, 2020
Authored By:
APQC
Member Only Content:
Download

Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately managed accounts, private equity, investment services, and a range of offerings for institutional clients and individual investors. It is one of the world’s largest investment management organizations. APQC spoke with Rosie Chavez, vice president and senior manager; Etta Valdes, director of American Funds training and development; Sharon Hazelrigg, manager of knowledge management; and Corina Quinonez, manager of knowledge management; about American Funds’ KM program and how it achieved Level 3 maturity at the business-unit level.