Desjardins IBM Deep Cloud Benchmarking Study

Published On:
November 06, 2023
Authored By:
Members-Only Content:

The Desjardins Group is a Canadian financial service cooperative and the largest federation of credit unions in North America. They execute their mission through the integration of people, process, technology, and bots. 

This case study examines how Desjardins successfully adopted a process framework. Their adoption of the process framework along with the establishment of process performance department has enabled them to make significant strides forward.