Transforming Content Management at Elevations Credit Union

Published On:
April 13, 2022
Authored By:
APQC
Members-Only Content:

Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The organization built a user-friendly KM platform that delivers relevant knowledge to employees in real time so it can be used during member interactions. It also integrated process and content management and designed new governance structures to keep content fresh and findable.

What You’ll Learn:

  • How the KM team is transforming content management from a check-the-box activity to a collaborative endeavor
  • The features and capabilities of the organization’s KM platform, which include role-specific sites, training guides, and product pages
  • How the KM team drives engagement and participation from the business
Also found in Managing Content So It's Fresh and Findable
Type:
Case Study
Topics:
Knowledge Management, Content Management, Process Management
Industries:
Financial Services/Banking

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