Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Case Study|
Defense Finance and Accounting Service: Finance Talent Management in a Government Agency
The Defense Finance and Accounting Service (DFAS) is an agency of the United States Department of Defense (DOD) with headquarters in Indianapolis, Indiana. DFAS is…
-
The North Dakota Department of Transportation (NDDOT) oversees a transportation system that includes about 8,518 miles of roadway and 4,858 bridges for the State of North…
-
In 2022 APQC spoke with Tony Wilson, knowledge management officer; Russ Rutan, deputy knowledge management officer; Julio Alvarez, knowledge management program team lead …
-
The U.S. Navy Carrier Team One designs, champions, and improves operational processes for U.S. Navy aircraft carrier maintenance. Established in 1997, Carrier Team One…
-
Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
-
Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
-
Learn how the United States Geological Survey (USGS) built a workforce planning process with centralized support and flexible tools that allows planners at each…
-
Case Study|
Evolving Practices in Enterprise Risk Management at U.S. Department of Health and Human Services
The U.S. Department of Health and Human Services (HHS) is a cabinet-level department of the United States Federal Government comprised of 10 diverse government agencies…
-
The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury with a mission to “provide America’s taxpayers top-quality service by helping them understand…
-
Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately…
-
Case Study|
Excellence in Knowledge Management at MITRE
The nonprofit MITRE Corporation operates seven federally funded research and development centers that provide its U.S. government sponsors with systems engineering, R&D, and…
-
The North Atlantic Treaty Organization (NATO) is an international political and military alliance of 30 nations. The NATO Communications and Information Agency (NCI Agency)…
-
Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM…
-
The United States Central Command (USCENTCOM) is one of 11 unified combatant commands of the U.S. Department of Defense (DoD). APQC spoke with Tony Wilson, knowledge…
-
APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…