Excellence in Knowledge Management at the United States Central Command - 2020

Published On:
July 31, 2020
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The United States Central Command (USCENTCOM) is one of 11 unified combatant commands of the U.S. Department of Defense (DoD). APQC spoke with Tony Wilson, knowledge management officer; Eduardo Cardenas and Jan Fairchild, knowledge management analysts; and Julio Alvarez, KM task lead; about the organization’s knowledge management (KM) program and how it achieved Level 3 maturity at the enterprise level on APQC’s KM Capability Assessment.

This case study has been updated as part of the 2022 Excellence in Knowledge Management research; please click here to see the newest version.