APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension management system to a new web-based system.
Read this case study to find out:
» How Lean Six Sigma and Agile methods can work together to deliver fast and impactful results.
» The importance of quantifying benefits as a change management strategy.
» How the project team built bridges between business and technical teams.