Bridging the Divide for Rapid Technology Adoption at Ontario Teachers’ Pension Plan

APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension management system to a new web-based system.
Read this case study to find out:
»    How Lean Six Sigma and Agile methods can work together to deliver fast and impactful results. 
»    The importance of quantifying benefits as a change management strategy. 
»    How the project team built bridges between business and technical teams.