Bridging the Divide for Rapid Technology Adoption at Ontario Teachers’ Pension Plan

Published On:
June 29, 2020
Authored By:
Members-Only Content:

APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension management system to a new web-based system.
Read this case study to find out:
»    How Lean Six Sigma and Agile methods can work together to deliver fast and impactful results. 
»    The importance of quantifying benefits as a change management strategy. 
»    How the project team built bridges between business and technical teams.