Mastering Change: KM Member Insights From a Seasoned Expert Webinar

Published On:
March 13, 2024
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Change management remains a crucial skill set and organizational capability that knowledge management (KM) teams must focus on. Providing insight into this topic, Lisa Cervantes, Defense Finance and Accounting Service (DFAS) shares her experiences and best practices for managing change effectively.

The webinar covered a number of topics, including appreciative inquiry, coalition building, developing a hybrid change program, and how her organization continuously evolves and facilitates knowledge management.

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