Mastering Change: KM Member Insights From a Seasoned Expert Webinar

Published On:

March 13, 2024

Authored By:

APQC

Public Content:

Change management remains a crucial skill set and organizational capability that knowledge management (KM) teams must focus on. Providing insight into this topic, Lisa Cervantes, Defense Finance and Accounting Service (DFAS) shares her experiences and best practices for managing change effectively.

The webinar covered a number of topics, including appreciative inquiry, coalition building, developing a hybrid change program, and how her organization continuously evolves and facilitates knowledge management.

Related Resources:

Mastering Change: KM Member Insights From a Seasoned Expert (Presentation Slides)
Making Change Management Mindful (Collection)
Understanding KM Change Management (Article)
2024 Knowledge Management Priorities (Survey Report)

Type:

Webinars & Videos

Topics:

Knowledge Management, KM Change Management, KM Communication, KM Strategy, Change Management

Related Resources

KM Essentials: Change Management

Making Change Management Mindful

Making Change Management Accessible: Sunflower Electric Case Study

The Power of Effective Storytelling

Data-Driven Culture: How to Nurture, Lead, and Sustain It

Trends in Data and Analytics

Engagement Strategies for Excellence in Knowledge Management

2024 Knowledge Management Webinars

Engagement Strategies for Excellence in Knowledge Management: Presentation Slides

Bridging the Gap: Exploring Change Management Practices in KM: KM Maturity Level Comparison

Bridging the Gap: Exploring Change Management Practices in KM: Role Level Comparison

APQC’s Editable Use Case Scenario Template