Change Management in the Insurance Industry: Coverage for Transformation Readiness

Insurance organizations appear to have strong “coverage” for change management, with formal structures and HR support embedded in transformation efforts. The survey also shows that confidence in workforce adoption of AI and automation remains more measured than overall transformation activity.

The findings offer an industry view of how insurance HR leaders describe change capability, culture, recognition, stakeholder involvement, and measurement during enterprise transformation.

Key Takeaways

• Formal change management functions are established across respondent organizations.
• HR plays a prominent role in supporting transformation and workforce readiness.
• Culture and recognition provide a supportive base for change execution.
• Clear strategy, stakeholder engagement, and measurement help frame transformation progress.

Click the View Now button to access insurance industry survey findings on change management practices shaping transformation.