A KM Strategy to Improve Content Management at Prudential Financial

Published On:
July 31, 2020
Authored By:
APQC
Members-Only Content:

Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM program and strategy. It then implemented standard content management processes and workflows to improve content quality, remove outdated and duplicative items, and manage change while migrating to a new platform.

 

Also found in Accelerate Your KM Journey
Type:
Case Study
Topics:
Knowledge Management, Content Management
Industries:
Financial Services/Banking

Related Resources