A KM Strategy to Improve Content Management at Prudential Financial

Published On:
July 31, 2020
Authored By:
APQC
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Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM program and strategy. It then implemented standard content management processes and workflows to improve content quality, remove outdated and duplicative items, and manage change while migrating to a new platform.