Critical knowledge loss in the supply chain is dangerous and unfortunately, all too common. When employees change roles or leave the organization, mergers/acquisitions and restructuring re-shapes the workforce, or key partners and suppliers change, critical knowledge is often lost. Critical knowledge is valuable, durable knowledge that offers a sustainable competitive advantage to the organization. What critical knowledge looks like varies by organization and industry, but it often involves core products, services, processes, or business areas.
Supply chain leaders must proactively identify and prioritize critical knowledge, so it can be captured and transferred to a wider base of employees. In this article, you will learn how to uncover the biggest knowledge-related gaps, challenges, and opportunities in the supply chain so you can prioritize which knowledge to document and share to a wider base of employees.