Knowledge Management and Generative AI: Partners in Productivity

Published On:
July 26, 2024
Authored By:
APQC
Members-Only Content:

At APQC's 2024 conference, Evan Siegel from eGain Corporation discussed using Generative AI to enhance content and knowledge-sharing activities. This article provides a summary of the breakout session, which focused on connecting customer service and business impacts, current trends, and success stories and integrating Generative AI and KM for rapid business value creation.

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Also found in Summaries from APQC’s 2024 Conference
Type:
Articles
Topics:
Knowledge Management, Content Management, KM Enabling Technology, KM Tools and Approaches
Industries:
Professional Services/Business Services
Tags:
Artificial intelligence (AI), Automation, Chatbots 

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