Elevating Customer Experience with a Robust Content Management System

Published On:
June 21, 2024
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During APQC’s 2024 conference, the Canadian Medical Protective Association (CMPA) showcased a knowledge capture process using a suggestion management system. They utilized tools from Microsoft 365 and Atlassian to create a more efficient workflow for implementing content, software, and process changes within operations teams. This streamlined approach to content management highlights key points such as defining efficient and robust content management, the role of suggestion management, a step-by-step process for improving business processes, and the convergence of knowledge management with business process improvement and content management.

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