Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Teach for America (TFA) is a non-profit organization with a mission to find, develop, and support a diverse network of leaders who work together to end educational inequity…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
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APQC interviewed Steven Slate, Senior Process Analyst, and Chris Yardley, Team Leader of Business and Process Analysis, about PNNL’s process management journey. Read this…
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Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately…
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Recently, APQC interviewed Carmen Lim, the order to cash global process adviser for Chevron Lubricants’ U.S. operations and product owner for Chevron Lubricants’ Agile team,…
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Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM…
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Case Study|
Transformation in Order-to-Cash at Ecolab Indonesia
Ecolab, a global provider of water, hygiene, and infection prevention solutions and services, is in the process of centralizing and standardizing key processes in order to…
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Case Study|
Transformation in Order-to-Cash at HPE
APQC recently spoke with Anshuman Kar, Vice President, Global Operations, about HPE’s transformation journey for the quote-to-cash value chain. This case study summarizes how…
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APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
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Case Study|
Scenario Planning Example in Practice
Scenario planning can help as an organization prepares to mitigate the worst impacts of disruption and quickly take advantage of new opportunities. Regardless of whether the…
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
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lululemon is undergoing a multi-year procurement transformation that includes how to identify, secure, and develop talent to support the end-to-end procurement process. The…
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…