Transformation in Order-to-Cash at Chevron Lubricants

Published On:
August 11, 2020
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Recently, APQC interviewed Carmen Lim, the order to cash global process adviser for Chevron Lubricants’ U.S. operations and product owner for Chevron Lubricants’ Agile team, which delivers small SAP enhancements that boost process efficiencies. Although Chevron Lubricants is in the relatively early stages of its process management efforts, Lim shared her experiences and lessons learned to-date for working toward end-to-end process management in order to cash to help benefit other organizations in similar stages of the journey.