Transformation in Order-to-Cash

Last updated:
March 29, 2022
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APQC’s research has found end-to-end process management, such as with O2C, to be a best practice to focus on the entire value stream and result in better outcomes, such as decreased cost and redundancy, more clear accountabilities and handoffs, and the development of focused expertise. This collection curates content from APQC's "Transformation in Order-to-Cash" study, which analyzed survey and gathered case study interview data to understand successful practices for how organizations work to manage and improve their end-to-end O2C value stream.