Measurement is a key part of process performance for O2C. Measurement enables decision making at all levels in the organization. Without measuring, leaders manage and make changes in the dark, without a clear view of which changes need to be made and where. As part of its “Transformation in Order-to-Cash” survey, APQC asked respondents what Key Performance Indicators (KPIs) they measure for O2C. This infographic provides a summary of findings.