Customer Invoicing and Credit Key Benchmarks

Last updated:
March 12, 2024
Authored By:
APQC

Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in many industries.

Metrics provided include:

  • total cost to process customer credit,
  • cycle time to general billing data,
  • days sales outstanding, and more.