Transformation in Order-to-Cash at Novartis AG

Published On:

July 02, 2020

Authored By:

APQC

Members-Only Content:

Novartis has recently been engaged in a large-scale effort to transform end-to-end processes across organizational barriers in order to improve the customer experience. APQC recently spoke with Asfahan Ahmed, Global O2C transformation Head and Project Management Office (PMO), to learn more about Novartis' O2C transformation journey to-date. Ahmed is a member of the O2C GSO team and is responsible for leading this transformation for O2C.

Type:

Case Study

Topics:

Finance and Accounting, Accounts Receivable, Credit and Collections, Order to Cash

Industries:

Pharmaceutical

Tags:

Key performance indicators (KPIs)

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