Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
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Process Audit Fundamentals
This article outlines the key components of an effective process audit, the most important considerations for each stage of the audit, and gives concrete recommendations for…
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A recent webinar with APQC's Hubert, Braksiek, and Lundquist presented insights from the 2023 conference and discussed future research topics. The session focused on the…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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Getting Started with End-to-End Processes
Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an…
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Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
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Evolution of Framework Applications
Process frameworks are a vital part of an effective and sustainable approach to process management.In this article, APQC compares data from the 2019, 2021, and 2023 versions…
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Leveraging Process Frameworks
Process frameworks provide a common language and definitions for processes, enable high-level visibility into how processes connect to each other, help to drive performance…
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Functional and Process Focused Organizations: Basic Definitions for Business Process Management
This article describes some standard definitions, including business process management (BPM), functional-based organization, and process-focused organization, to provide…
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In August 2023, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviewed Travis Ellinger (Vice President of Advisory Services, MS…